Privacy policy

Privacy Policy

Last Updated: June 2026

At JoBolt Footwear & Gear (www.jo-bolt-store.net), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you shop with us.

1. Who We Are

JoBolt Footwear & Gear is an online retail store specialising in European-made footwear and tactical gear. Our registered business address is: The Bridle Road, Purley, London, CR8 3JB. You can contact us at admin@jo-bolt-store.net.

2. What Data We Collect

When you place an order or create an account, we may collect:

  • Full name and delivery address
  • Email address and phone number
  • Payment information (processed securely — we never store card details)
  • Order history and browsing behaviour on our store
  • IP address and device information

3. How We Use Your Data

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and customer service requests
  • Improve our website and product offerings
  • Send marketing emails (only if you have opted in)
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract — to fulfil orders you place with us
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications (you can withdraw at any time)
  • Legal obligation — where required by UK law

5. Sharing Your Data

We do not sell your personal data. We share it only with trusted third parties who help us operate our business:

  • Shopify — our e-commerce platform (data processed under their privacy policy)
  • Hertwill — our fulfilment partner based in Estonia
  • Royal Mail / DHL / Parcelforce — delivery carriers
  • Payment processors — for secure transaction handling
  • Google / Meta / Facebook — for advertising (only anonymised/aggregated data)

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. International Data Transfers

As our fulfilment is based in Estonia (EU), your order data may be transferred to the European Economic Area. Such transfers are protected under UK adequacy regulations and standard contractual clauses.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically:

  • Order records: 7 years (for tax and legal compliance)
  • Marketing preferences: until you unsubscribe
  • Account data: until you request deletion

8. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate data
  • Delete your data (right to be forgotten)
  • Restrict or object to processing
  • Data portability — receive your data in a portable format
  • Withdraw consent for marketing at any time

To exercise any of these rights, email us at admin@jo-bolt-store.net.

9. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and support marketing. You can manage cookie preferences via the cookie banner on our site.

10. Marketing Communications

If you opted in at checkout or via our newsletter, we may send you emails about new products, promotions, and store updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

11. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security certifications.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

13. Contact & Complaints

For any privacy concerns contact us at admin@jo-bolt-store.net. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.