Shipping policy

Shipping – From Our Door to Yours

Last Updated: June 2026

Welcome to JoBolt Footwear & Gear. This policy outlines our shipping procedures so you have a clear understanding of the process from the moment you place your order until it arrives at your door.

1. Free UK Shipping

We offer FREE standard shipping on all UK orders. The price you see at checkout is the final price you pay — no hidden fees, no surprises at the door.

2. Delivery Destinations

We ship to the United Kingdom and across the European Union. All EU orders are fulfilled from our warehouse partner in Estonia and delivered across the EU. For enquiries about destinations outside the UK and EU, please contact us before purchasing.

3. Order Processing

Most orders are processed and shipped within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships. Custom or made-to-order items may require additional processing time, which will be clearly noted on the product page.

4. Delivery Times

Standard UK Delivery: Most UK orders arrive within 2–5 business days
EU Delivery: Orders ship from Estonia and typically arrive within 5–10 business days — a tracking number is provided for every order
When Delivery Time Starts: Estimated delivery times begin once the order has been shipped, not from the moment the order is placed

5. Factors Affecting Delivery

While we aim for perfection, delivery times can be influenced by:

Geographic Location: Shipping times may vary for the Highlands, Islands, or remote regions of the UK, and for more rural EU destinations
Product Type: Custom or handmade items have longer production times, clearly noted on the product page
Third-Party Carrier Delays: Delivery companies such as Royal Mail and DHL are independent businesses. Once your package is handed over to them, JoBolt Footwear & Gear has no direct control over their networks or delivery schedules. We will always help you track your order and advocate on your behalf, but we cannot be held liable for delays caused solely by the courier

6. Lost or Damaged Shipments

We take great care to ensure your boots and gear arrive safely and in perfect condition. If your package is lost or arrives damaged, please contact us immediately with photos where possible. We will work with the shipping carrier to resolve the issue as quickly as possible. For detailed information, please refer to our Return & Refund Policy.

7. Contact Us

If you have any questions about your order or our shipping process, please reach out: